T&Cs / Cancellation and returns policy

● By law, you have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you.

● All items returned must be in their original packaging, unused and in a re-saleable condition.

●  It is only possible to return furniture items when they do not clearly meet the design specifications (as laid out in their description).

● All cancellations of made to order items must be received within 48 hours of initial order placement. After this period it is at our discretion as to whether you are entitled to a partial or full refund.

● We reserve the right to refuse a refund or may deduct a small charge based on the condition of the items upon return if necessary. Please take good care of items you wish to return in order to receive a refund.

● Until the receipt of unwanted items at our warehouse, you are both liable and responsible for the condition of goods inclusive of damage, destruction and loss in transit.

● Please allow 2 weeks for us to receive, inspect and action your refund. This will be credited to the account used to make the initial purchase.

● Where items are gifted, unless returned in original packaging and in a re-saleable condition you may not be entitled to a full refund.

● If an item is faulty you will be reimbursed the cost of return. In cases where you have ‘changed your mind’ but the item is not faulty, you will be liable for the cost of return or collection.

● All made to order items and furniture should be inspected upon arrival. You will be asked to acknowledge this by signing the inspection and receipt document handed over by the courier. Once signed it is a confirmation that you have received your desired item in the condition expected.

●  Promotional offers including free returns may be offered by the Company during specified trading periods.

Home accessories and soft furnishing products should be returned to the following address by insured, registered post:

Alison at Home
Elite Packing Services Ltd
Unit 2,
Ashdon Road Commercial Centre,
Ashdon Road,
Saffron Walden Essex
CB10 2NH

Please contact customer services if you wish to return furniture and (or) bespoke products  - support@alisonathome.com